Return and Refund Policy

RETURN AND REFUND POLICY

30-Day Return Window
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

• In the same condition as when you received it

• Unworn or unused, with all tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please visit our Contact Page and provide details about your order and the issue you are experiencing. Our customer service team will guide you through the return or refund process.

You can always reach out to us with any return-related questions at any time.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged

• You received the wrong item

If your order arrives damaged, we kindly ask that you provide us with video evidence as soon as possible so we can investigate and resolve the issue promptly.

Exchanges

The quickest way to ensure you receive the product you want is to return the original item. Once your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status:

• Approved refunds will be processed back to your original payment method.

• Please note: it may take additional time for your bank or credit card company to process and post the refund to your account.

Thank you for shopping with Lumivèra. Your satisfaction is our priority.